Terms of Use

Terms and Conditions


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RR would include RR Financial Consultants Ltd. and its subsidiaries, group companies, affiliates and businesses undertaken by all of them, its promoters, key personnel & employees. These Companies are in the business of distribution of financial products through its online platform and ofline platform both. RR requests you to carefully go through these terms & conditions (“Terms & Conditions”) to avail the access to the distribution network of RR through its online technology platform. By registering with RR, you irrevocably and unconditionally accept all the obligations stipulated in the Terms & Conditions and agree to abide by them. Accessing the distribution network of RR on its online technology platform through its website being http://www.rrfinance.com, http://www.rrfcl.com, http://www.rrfinance.in (“RR Websites”) is also subject to the Terms & Conditions. These websites uses ARN0032 and ARN79252 in the name of RR Investors Capital Services Private Limited and RR Investor Retail Services Private Limited.

1. REGISTRATION

Access to the distribution network of RR for the transactions of purchase, switch and redemption of mutual fund units will be granted by RR only to customers who have a registered Investments Services Account (“Registered Customers”) with RR.

I/ We agree and acknowledge that the Services provided herein are presently available in respect of select Mutual Funds only with whom RR has entered into a separate arrangement. Registered Customers will be able to only purchase, redeem and switch mutual fund units through this service.

I/We agree that any and / or all information that may be provided by me/us to RR from time to time, including but not limited to contact information, address and tax-related information or any other information required under existing or future KYC or other norms and laws, may be shared by RR with the mutual funds/AMCs or their respective authorized service providers, auditors, legal and tax consultants in compliance with the extant legal provisions from time to time. There may be an exit load applicable to certain mutual fund schemes which is mentioned in the respective offer documents including Scheme Information Document (SID) /Key Information Memorandum (KIM) and addendums issued thereto from time to time (collectively referred to as “scheme related documents”). I/We shall read all the scheme related documents before investing.

Investments from persons from the United States of America (“U.S.”) and Canada may not be permitted in certain mutual funds. RR/ AMCs/their respective trustee companies shall not be liable for rejection of an application by mutual funds, where the investor is a U.S. person and/or a Canadian person or such other prohibited investor as may be specified in the respective scheme related documents from time to time.


2. TRANSACTION PROCESS

Purchase requests made through RR online platform shall be processed by the respective mutual funds/AMCs only after funds sufficient to cover the purchase price and other costs and charges have been received by the respective mutual funds/AMCs. Payments towards the purchase price and other costs and charges shall be made by the Registered Customers directly in the name of the respective mutual fund scheme(s) through the payment gateway made available by RR on the online platform. If for any reason the mutual fund is unable to allow a transaction for purchase or redemption of the full quantity of units such as transacted by a Registered Customer through the online platform of RR, the respective mutual fund/AMCs shall be entitled to process a lesser quantity of units being purchased or redeemed (as the case may be) by such Registered Customer. In such a case, neither RR nor the AMCs, their respective trustees shall be responsible for the non-execution of transactions for the entire quantity or the remaining quantity of units. The instructions given by the investors to the RR for transacting in mutual funds will be fowarded to the Registrar/ AMC in electonic log file format.The AMC will process the transactions on the basis of electronic log file.

I/We authorize the RR for receiving client’s investment details from the AMC.

Transaction rights for Systematic Investment Plans (“SIPs”) will be pursuant to the Registered Customer executing the instructions, in the manner and form as prescribed by RR and / or mutual funds on the online technology platform from time to time. The instructions will be applicable to all SIP transactions whether presently existing or to be opened in future.

I/We agree that, upon granting such instructions for SIP transactions, I/We will be bound by the terms of the relevant SIP scheme of the mutual fund to which I/we subscribe.

I/We agree and acknowledge that any transaction done or purported to be done by me/us before the cut off times on a business day as may be intimated by RR to me/us from time to time, would be processed on the same day. Any transactions done on the online technology platform of RR after the prescribed cut off time will be deemed to be received on the next working day and will be processed accordingly.

Please note that the Net Assets Value(NAV) and date, mentioned above, are the last recorded NAV as available with RR for the date mentioned and this may not be applicable to the order that you are going to place. The NAV applicable to your order would depend on the type of the fund and the time you enter the order. For e.g. If you have placed a purchase/Switch/Redemption orders on a business day before 14:00 hrs(cutoff time) in a Non-liquid fund on RR then the order will be processed at the NAV as at the close of the business day. For orders placed on that business day after 14:00 hrs or if placed on a Non-Business day, the NAV of the next business day will normally be applicable.

As per SEBI guidelines the cutoff time for accepting orders in Non-liquid funds is 15:00 hrs and in Liquid funds it is 14:00 hrs. However taking into account internal transaction processing time, RR has kept the internal cutoff time, for accepting all orders in Non-liquid funds as 14:00 hrs and Purchase in Liquid funds( to get historic Net Asset Value "NAV") as 12:00 hrs. All orders placed within the RR Finance cut-off time will get the applicable NAV. Any orders placed post the RR Finance cut-off time but before the SEBI mandated cut-off time, shall be processed on best efforts basis for the applicable NAV.

Please note that as per SEBI Circular No. CIR/IMD/DF/21/2012 dated 13th September, 2012, in case of purchase or switch in of units of mutual fund schemes (other than liquid schemes) for application amount equal to or more than Rs. 2 lakhs, the closing NAV of the day on which the funds are available for utilization by the AMC shall be applicable, irrespective of the time of receipt of such application.

I/We acknowledge that the units of the scheme shall be allotted, redeemed or switched, as the case may be, by the respective mutual funds / AMCs at the applicable Net Asset Value (“NAV”) of the concerned mutual fund scheme as specified by RR and consistent with the terms of the Scheme. However, RR shall not be liable for any loss that may arise to me/us as a result of incorrect NAV applied on units allotted to me/us by the mutual fund. I/We acknowledge that any transactions done on a holiday would be processed on the next business day and the NAV would be applicable as per the respective scheme related documents.

I/We acknowledge that transactions once placed cannot be cancelled.

I/we acknowledge that any application for redemption, purchase or exchange or any other instruction must be correct, complete, clear and unambiguous in all respects and should conform to the prescribed procedure/documentation and regulatory requirements, failing which, RR /AMC reserve the right to reject the same and in such a case RR/AMC/Trustee shall not be responsible for any consequence arising therefrom.


3. GENERAL CONDITIONS

The Customer agrees that the transactions carried out through the website in Units of various schemes offered by the Mutual Funds shall be subject to the provisions contained in the respective Scheme Information Document / Statement of Additional Information / Key Information Memorandum (as updated by issue of relevant addenda).

The Customer authorizes, consents and agrees to the disclosure by RR and/or any of its Officers or agents, at any time and from time to time, of any or all information in respect of any particulars of the Customer, the Transactions or the Investment Account to any Person as RR may, in its sole and absolute discretion, deem fit, appropriate or necessary, or when such disclosure is made in accordance with applicable laws.

The Investment Account provided to the Customer comprises of a non-transferable, revocable and non-exclusive license to use the Investment Account and website and other facilities and services for bonafide purposes only.

The relationship between Customer and RR shall be on a principal-to-principal basis. The Customer shall have no right whatsoever to bind or act on behalf of RR.

The Customer(s) should ensure that the amount invested in the Products offered by RR including Mutual Funds is through legitimate sources only and does not involve and is not designated for the purpose of any contravention or evasion of the provisions of the Income Tax Act, Prevention of Money Laundering Act, Prevention of Corruption Act and/or any other applicable law in force and also any laws enacted by the Government of India from time to time or any rules, regulations, notifications or directions issued there under. To ensure appropriate identification of the Customer(s) under KYC policy and with a view to monitoring Transactions, RR reserves the right to seek information, record Customer’s telephone calls relating to Customer information to RR and/or obtain and retain documentation for establishing the identity of the Customer, proof of residence, source of investments, etc. RR may re-verify identity and obtain any incomplete or additional information from the Customer for this purpose.

The Customer shall provide RR with a copy of a valid Permanent Account Number (“PAN”) card, including any other documents within the time limits as may be prescribed by RR for address verification and any other details as may be required in the format as may be prescribed by RR and RR will further get these details verified with the CDSL Ventures Limited (“CVL”) or any other authority or body that may be appointed for providing KYC verification by the regulator from time to time. Once RR gets a confirmation CVL or any other relevant authority with respect to PAN and other details of such Customers as required for the purpose of confirming the KYC, RR shall grant registration, access and use of the website and Investment Account to such Customers. If any Transaction is undertaken by the Customer without providing a valid PAN or other details, then it will be at the sole liability of the Customer and RR will not be liable in any way whatsoever. Furthermore Customer shall indemnify RR against all actions, proceedings, claims, losses, liabilities, penalties, demands and costs arising out of the Customer for not submitting the correct and complete documents to RR within the prescribed time limits, if any and/or undertaking any Transaction without a valid PAN and /or compliance under KYC and submission of other legitimate details.

In cases where Customer is non-individual investor, Customer represents that it has the authority to bind the said entity to these terms and conditions and that the Customer shall personally sign the terms hereof or through its authorized signatories.

Customer shall not, without the prior written consent of RR, assign, charge or encumber any Investment Account or the Customer's rights therein, or create or permit to create, in favor of any Person (other than RR) any interest by way of trust or otherwise in any Investment Account. RR shall not be required to recognize any Person other than the Customer as having any interest in any Investment Account. However in cases where in Customer requests to mark lien on his Mutual Fund units, (provided that the underlying Products and Product Provider’s terms of offering the Product do not state otherwise) in all such cases Customer shall have to convert the online folio into an offline folio in order to meet the requirement of lien against his Mutual Fund Units.

RR may engage or appoint any Person (who is not an Officer or related to RR) to carry out any Order or to exercise any authority granted to RR by the Customer whether under this terms and conditions or otherwise. In making such engagement or appointment, RR shall not be liable to the Customer for any Loss suffered or incurred by the Customer as a result of any act or omission of such Person.

The Customer’s relationship with RR, the operation of the Investment Account and the implementation of all Orders shall be subject at all times to the applicable laws. RR may take or refrain from taking any action whatsoever, and the Customer shall do all things required by RR, in order to procure or ensure compliance with applicable laws.

Customer shall be responsible for the systems used by Customer with respect to dealings with RR and for various security measures which Customer has to take to prevent unauthorized access to details relating to the dealing with RR through the website, and RR shall not be liable for any such unauthorized access.

The Customer hereby agrees to ratify and confirm all Transactions and all acts and things done or caused to be done or effected by RR on the Customer’s behalf in relation to the Investment Account or the Units held on behalf of the Customer and agrees that such Transactions, acts and/or things done shall also be governed by these terms and conditions.

The Customer hereby irrevocably appoints RR through any of its directors or officers as the attorney of the Customer for each and all of these terms and conditions and authorizes such directors or officers of RR to sign and execute all documents and perform all acts in the name and on behalf of the Customer in connection therewith, whether in respect of any Transaction relating to the Investment Account or these terms and conditions (including the protection or preservation of any of RR’s rights and remedies hereunder and the payment of all Fees and monies due and owing to RR by the Customer) or in respect of anything required to give effect and/or substance thereto. For the avoidance of doubt, nothing in this Clause shall impose any obligation on RR to take any action or exercise any rights as the Customer’s attorney and RR shall at all times have the absolute discretion in determining whether or not to exercise any of its powers as the Customer’s attorney hereunder.

Whenever the Customer receives any statements of account, contract notes (if applicable), confirmations or notifications in respect of any Order or any document (the “Statement”) provided in relation to the Investment Account from RR, the Customer agrees that it will inform RR of any mistakes or omission or disagreements within seven (7) days from the date of the relevant Statement. If the Customer fails to do so, the Customer is deemed to have agreed to the contents in such Statement and will no longer have the right to dispute the accuracy of the Statement. Accordingly, RR has the right to treat the Customer’s silence as the Customer’s representation that the statement is accurate. Nothing in this Clause shall prevent RR from unilaterally amending any such statement for any inaccuracy it detects.

Any instructions (oral or otherwise) purported to be given by any person other than the Customer, need not be acted on by RR but RR is authorized to act on any and all such instructions which RR believes in good faith, or has reason to believe, is from the Customer as soon as such instructions have been received by RR in writing, fax, or email correspondence thereof. RR shall not be liable for any loss, damage, cost, charge and expense incurred by the Customer as a result of RR so acting.


4. Data

User is instructed that any information on the website of RR should be used in conjunction with investment techniques, which may include obtaining applicable legal, accounting, tax or other professional advice or services. RR is not responsible for any omissions, errors or investment consequences arising from the use of this material available on the website by the user.

Whilst every reasonable precaution has been taken to ensure the accuracy, security & confidentiality of data & information available through the website .RR shall not be held responsible for any consequence of any action carried out by the user.

If any discrepancy in data related to NAV and Scheme Details is found. Then, Please confirm it with AMFI Website which is "www.amfiindia.com" and report to the mffeedonline@rrfcl.com.

If any discrepancy in data related to rankings of the Schemes is found. Then, Please confirm it with CRISIL Website which is "www.crisil.com " and report to the mffeedonline@rrfcl.com.


5. COMPANY RIGHTS

RR has full rights to reject the Investment Account opening application of any Customer at its sole discretion without assigning any reason.

Without limiting other remedies, RR may issue a warning, temporarily suspend, indefinitely suspend or terminate a Customer’s Investment Account and refuse to provide any Products and services to Customer if:
(a) the Customer breaches any of these terms and conditions or the linked policies and information incorporated herein by reference, including our written policies and procedures posted on the website;
(b) RR believes that Customer’s actions may cause legal liability for the Customer, RR or Service Providers. Once temporarily suspended, indefinitely suspended or terminated, Customer may not continue to use the website under the same Investment Account, a different Investment Account or re-register under a new Investment Account, subject to discretion of RR.

In the event of termination for any reason whatsoever, RR shall be entitled to recover all outstanding Fees, charges and dues from Customer.


6. RISKS

The Customer acknowledges that investments in financial products including Mutual Funds are subject to investment risks and market risks, including possible loss of the principal amount invested. The Customer represents and warrants that the Customer understands and is fully aware of the risks involved in investing in financial products including Mutual Funds.

In relation to investments into Mutual Funds or any financial products, the Customer acknowledges that the Customer has read and understood or will obtain from either RR or the relevant AMC up-to-date versions of the Scheme Information Document, Statement of Additional Information and Key Information Memorandum of the respective scheme or any other documents by whatever name called issued by Product Provider including risk factor and disclaimer as contained in the Scheme Information and addendum issued by the scheme or any materials supplied by the relevant AMC / Product Provider that might exist on the date of the Transaction and the date of the Order given by the Customer to RR prior to placing any Order with RR to subscribe for Units in such Mutual Funds. The Customer acknowledges and agrees that RR shall bear no liability or responsibility whatsoever to the Customer for any error, misstatement or omission in any Scheme Information Document, Statement of Additional Information or report or any other material prepared by or issued by any AMC/ Product Provider, or willful action or omission, default, fraud or negligence by the AMC/ Product Provider.

RR accepts no responsibility and will bear no liability to the Customer for giving any recommendation in connection with the performance of any Mutual Fund schemes. The Customer acknowledges the desirability and importance of seeking independent financial or professional advice with respect to any dealings or investments in any financial products including Mutual Funds or investment opportunities. The Customer acknowledges that any dealings or investments under the Investment Account in any such financial products including Mutual Funds is solely and exclusively made by the Customer based on the Customer’s own judgment and after the Customer’s own independent appraisal and investigation into the risks associated with such dealings or investments have been made.


7. PAYMENT GATEWAY

I/we understand that funds transfer for purchase of units of mutual funds will be done by using an Electronic Payment Gateway facility for net banking offered through a third party net banking service provider registered with the Reserve Bank of India. I/we agree not to use or permit the use of the payment gateway or any related services for any illegal or improper purposes.

I/we hereby acknowledge that I/We am/are utilizing the Electronic Payment Gateway at my/our risk. I/we agree and understand that these risks would include but not be limited to the following risks and RR/AMC/trustees of the AMC, disclaim all liability and responsibility for any claims, losses, damages, costs of whatsosever nature arising due to such risks like misuse of passwords, Internet Frauds, Mistakes & Errors, Technology Risks, Withdrawal of facility.


8. FEES and CHARGES

While currently, the Services offered by RR are free of transaction charges unless specifically mentioned at the time of transaction. I/We acknowledge that RR reserves the right to charge fees in the future for the Services or any other services offered by RR. Any such changes will be communicated by RR via email 14 days ahead of implementation, and will be displayed on the RR Websites. Under such circumstances, I/we understand that I/We will be allowed to transfer our assets out of my/our Account without incurring any costs payable to RR.

RR will charge as per the AMFI and SEBI Regultions and Transaction Charges or Bank Transaction Charges will be charged by third party net banking service provider registered with the Reserve Bank of India.

I/We agree and understand that any such charges/fees that RR may choose to levy will be in addition to those levied by the AMCs, if any. All fees, charges and reimbursement of expenditure shall be paid or made in full by me/ us without any counter claim, set off or withholding. All liabilities and obligations of the Registered Customer hereunder to RR/mutual fund/AMCs/trustees of the AMC shall be joint and/or several, as the case may be.


9. TERMINATION

RR may terminate the Services by giving 30 days prior notice in writing to the Registered Customer provided that the Registered Customer shall not be relived of obligations hereunder notwithstanding such termination incurred prior to the date on which such termination shall become effective.

RR reserves the right to terminate the status as Customer forthwith, upon the occurrence of any of the following events:

(a) If the Customer commits any breach of any of the terms and conditions hereunder and does not remedy such breach within thirty (30) days after written notice has been given to it by RR requiring such remedy;

(b) Customer becomes insolvent or enters into liquidation or receivership or suffers an administration receiver to be appointed in relation to the whole or any part of its assets, or suffers any judgment to be executed in relation to any of its property or assets, if any of these would adversely affect the performance of the obligation under this terms and conditions;

(c) any of the Customer's representations, warranties or statements hereunder or in the Application Form or in any document delivered pursuant to the Investment Account has not been complied with or is incorrect or incomplete in any respect;

(d) Where applicable, the Customer ceases, or threatens to cease, to carry on business;

(e) RR forms the view, in good faith, that it should take action in order to preserve its rights or interests in relation to any Investment Account or under its relationship with the Customer.


10. GOVERNING LAW and JUDICIAL CLAUSE

All disputes and differences arising out of, under or in connection with these terms and conditions or anything done hereunder shall be within the exclusive jurisdiction only to the courts of New Delhi. These terms and conditions are subject to and shall be construed in accordance with the laws prevalent in India.


11. LIABILITY DISCLAIMER

RR shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the RR to perform any of its obligation under these terms and conditions or those applicable specifically to its obligation under these terms and conditions or those applicable specifically to its services /facilities if performance is prevented, hindered or delayed by a “Force Majeure Event”.(defined below) and in such case its obligation shall be suspended for so long as the "FORCE MAJUERE EVENT"continues.


12. FORCE MAJUERE EVENT

"Force Majeure Event" means any event due to any cause beyond the reasonable control of RR, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.


13. LAW and ARBITRATION

In the event of disputes, differences, claims and questions between the Parties hereto arising out of the Agreement or in any way relating hereto or any term, condition or provision herein mentioned or the construction or interpretation thereof or otherwise in relation hereto, the Parties shall first endeavour to settle such differences, disputes claims or questions by amicable settlement and/or conciliation within 30 days from the reference of such dispute, difference, claim or question. In case of failure of amicable settlement and/or conciliation as referred above:
a) The dispute, controversy or claims arising out of or relating to the Agreement or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996.
b) The arbitral tribunal shall be composed of three arbitrators, one arbitrator to be appointed by each Party and third arbitrator appointed by the mutual consent of the arbitrators so appointed.
c) The place of arbitration shall be Delhi and any award whether interim or final, shall be made, and shall be deemed for all purposes between the parties to be made, in Delhi.
d) The arbitral procedure shall be conducted in the English language and any award or awards shall be rendered in English. The procedural law of the arbitration shall be Indian law.
e) The award of the arbitral tribunal shall be final and conclusive and binding upon the Parties, and the Parties shall be entitled (but not obliged) to enter judgement thereon in any one or more of the highest courts having jurisdiction.
f) The rights and obligations of the Parties under, or pursuant to, this Clause, including the arbitration agreement in this Clause, shall be governed by and subject to Indian law.


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